FAQ’s

Most frequently asked questions

Shopping Basics

Yes. We ship pretty much everywhere.

ITALY 9€ with GLS – FREE SHIPPING from a purchase value of 220€

EUROPE 15€ with DHL – FREE SHIPPING from a purchase value of 300€

ASIA & NORTH AMERICA 25€ with DHL – FREE SHIPPING from a purchase value of 350€

Orders are shipped on a daily basis from Florence, Italy.

Returns are only available for orders delivered in the European Union. Due to shipping costs returns will have to be issued from the same order shipping location.

Return requests must be placed within 2 days of reception of your package. The return must be en route to our shipping facility within 14 days of initial delivery.

Item(s) purchased from mauna-kea.com must be returned at the customer’s expense in new, unused condition with original tags still attached.

A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.

Please email shop@coolfarm.it for instructions regarding the returns process.

SALE ITEMS

Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customer’s expense. No refund will be issued.

Payments

We accept payments via Credit Cards through our partner Intesa San Paolo or via Paypal.

Yes, all major international cards are accepted.

Prices shown on our website include taxes. Please be aware that if you’re ordering from outside the European Union you might be subject to customs charges. These are unfortunately out of our control.

Shipping & Returns

Please contact shop@coolfarm.it with your order number and we will manage it for you.

Refunds are generally issued in a maximum of 7 working days depending on the payment method used.

Please get in touch with shop@coolfarm.it providing your order number within 3 hours of placing your order.

We’re always ready to help, please get in touch via this form or by sending an email to shop@coolfarm.it

Still got some questions?

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